Technical Support

CAD Design Software offers support for customers currently on Annual Maintenance Contract (AMC). AMC includes access to software updates (via Live Web Update) and revisions, and e-mail or telephone technical support.  Technical support is available M-F, 5:00am - 5:00pm PST. Normal turnaround time is 24 hours. However, heavy workloads and weekends may cause slight delays. 

Technical Support
Get technical support on questions regarding problems encountered or trouble shooting.

Installation Guides
A list of Guides for Installing, Basic procedure usage guides, list of useful and time saving commands, and much more.

Existing EPD for AutoCAD Customers Upgrade to EPD for Windows v8.3
Information about new verison 8.3 for use with Windows and how current customers can get the upgrade and the Prerequisites for the Upgrade.

Live Web Update
Information about how to update your EPD software product, Design Suite. Internet connection must be available. Also See the Live Update Blog

Annual Maintenance Contract (AMC)
An Annual Maintenance Contract (AMC) includes all software updates, revisions, etc. as well as unlimited
e-mail technical support.

EPD DWG Viewer
A Free Application Plugin for AutoCAD that allows design engineers to share an EPD-Created DWG file with other non-EPD users or 3rd party fabrication houses that receive EPD designs.
System Requirements
64 Bit, Microsoft® Windows® 7, 8, 10
AutoCAD 2018-2024, Desktop resolution 1280x1024

Licensing Support
Information about our License System, how to deploy, trouble shooting, Installation guides for Network/Floating and Unit.

CDS Apps for AutoCAD Support
Information regarding our Apps for Install, using, license purchase and troubleshooting.

Software Training Courses
CAD Design Software offers a full training curriculum for every need. Training can be provided at our Training Center or at customer’s site.

Software Release Notes
Current Supported Version 8.3
See more about curent and past releases and release notes here.

Ownership Options

We have sales and pricing options that meets both your budget as well as your usage and has never been simpler.